Frequently Asked Questions
The following information is our written policy regarding refunds, reassignment of cancellations, transfers and inclement weather. Due to this being a written statement of our policy, we will not entertain requests for exceptions.
Requests for refunds must be made in writing BEFORE April 30, 2019. Requests can be made by sending an e-mail to email@example.com or by mail to Mobile Baykeeper 450-C Government Street, Mobile, AL 36602.
Entry fees and USAT fees will be refunded. On-line processing fees will not be refunded. Refunds will be made by check and mailed out approximately 3 weeks after your request is received.
Proceeds from the race benefit two local non-profit organizations: Mobile Baykeeper and myTeam Triumph: Southern Alabama.
Once the field limit of 800 is reached and/or registration is closed, we will not reassign cancellations. We will not maintain a waiting list to provide replacement participants in the event a registered athlete cannot participate.
No transfers of entries will be permitted. USA Triathlon rules state the following:
Any person who participates in any portion of a sanctioned event without first properly registering and paying any required registration fee shall be suspended or barred from membership in USA Triathlon and barred from participation in any sanctioned event for a period of up to one year.
Any person who in any way assists another athlete to violate Section 3.5a by providing or selling a race number to that athlete shall be suspended or barred from membership in USA Triathlon and barred from participation in any sanctioned event for a period of up to one year.
With the new registration system at Active.com, you can make changes to your registration at no cost until April 13, 2019. Between April 14 and May 13, any changes to registration will require a $10 change fee. The only change you cannot make is to your race category. If you need to switch to fat tire from age group or from age group to team, you have to work through us. Please email firstname.lastname@example.org and we’ll fix it for the $10 change fee.
The closer we are to the race, the less time we have to fix things, so please make sure everything is accurate on the website participants list. If the mistake is ours, of course we'll cover it. No changes will be allowed after May 13, 2019.
The Race Director and Race Officials reserve the right to cancel and/or modify segments of the event as deemed necessary for safety. There is no rain date for this event.
Duathlon Plan: In the event that conditions are unsafe for swimming, the race will be changed to a duathlon. Instead of swimming 1/3-mile, racers will begin the race with a 1-mile run and then resume the race as originally planned with an 18.6 mile bike and 3.1 mile run. Click here to read the full duathlon plan.
Lightning: If there is lightning, we will hold the race for 30 minutes to see if the weather passes. If the roads are wet, we will not allow racers to ride bikes on slick streets. If possible, we will hold the race to see if the weather clears and allows the streets to dry. Our focus will be on the safety of the racers.
Cancellation: In the event that the race is completely cancelled, the 2019 Publix Grandman Triathlon entrants will be guaranteed an entry into the 2020 race with a $15 discount until March 1, 2020. Spots will not be guaranteed nor will discounts be applied to 2019 entrants after that time. In the case of a complete cancellation of the race, 2020 applicants who wish to make use of the discount must make their request by email to email@example.com or regular mail to Mobile Baykeeper at 450-C Government St. Mobile, AL 36602.